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Closing the Loop
The DMV, the Passed Test, and the Lesson I Didn’t Expect to Teach He was practically salivating. We’d been talking about it for months, him…
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A $4.15 Coke Zero
I was flying to a wedding today and while I was at the airport, I bought a Coke Zero.It was $4.15.I didn’t even flinch. Tapped…
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Becoming What’s Needed
We flew to Portland. Just me and my 11-year-old daughter.It was her cheer competition, and for the first time, I was the parent in charge.…
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You Can’t Tear It Down While You’re Still Driving On It
Why I Sat in Traffic for 40 Minutes and Left With a New View on Process Improvement Last week, I found myself stuck in traffic…
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THE LITTLE THINGS THAT MATTER
My daughter has three kids, and her youngest is just a month old. She is in that stage, running on fumes, feeling all the post…
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Face First Into Failure: A Lesson in Turning Around
The stylist stared at me like I had just tried to drink out of the toilet. I froze. My chin was jammed awkwardly into the…



